• "The Dunvegan Group has crystallized a customer feedback evaluation system designed for executives who want to strengthen relationships with their customers. This approach should be welcomed by executives who are focused on improving customer retention and have been frustrated with chasing the numerical results typical of other customer feedback programs."

    Gord Box
    General Manager, Transport Trailer Sales Inc.

  • "The Dunvegan Group orchestrated the entire project with a user-friendly online process that provided a better than expected response rate. It also delivered detailed survey responses and a superb executive summary providing insightful information which the organization can draw upon and move forward in line with members' expectations."

    Deborah Trudeau
    President, International Women`s Forum Canada

  • As a result of our most recent Dunvegan Customer Care Evaluation, we now have up-to-date contact details and the Platinum Rule profile for each contact as well as a complete, easy to understand report of the strengths and weaknesses of the relationship with our clients who participated. With this priceless knowledge, we have been able to immediately address our weaknesses and improve our customer services to capitalize on client retention and overall satisfaction.

    Sharlene Massie
    CEO and Visionary, About Staffing

  • There were numerous client situations in which we thought "everything was fine" and the Dunvegan client satisfaction evaluation illuminated underlying challenges which needed to be addressed. It was critical to client retention to find that out as soon as possible to enable us to resolve issues and stay in sync with our clients' changing environments. I wholeheartedly recommend The Dunvegan Group to improve your client satisfaction and retention!"

    Elizabeth Trumbull
    Former Sector Leader, PBMS

  • "Having seen The Dunvegan Group`s process implemented within organizations first hand, I can honestly say it works! Organizations are able to develop detailed action plans by customers based on the specific feedback provided through the process, a very important strategic initiative given the competitive landscape most organizations are operating in today. Existing customers, after all, are the lifeblood of any organization and giving those customers a voice by focusing on customer retention pays dividends in the long run."

    Tim Holmes, Principal, Concord Management Consultants, Inc.